General Questions

What is GLO Shot?

GLO Shot is a ready-to-enjoy wellness shot made with olive oil, lemon, and ginger.

It is designed for people who want a simple daily ritual that feels clean, elevated, and easy to keep consistent. No bottle, no spoon, no prep. Just tear, take, and glow.

Is GLO Shot a supplement, wellness shot, or food product?

GLO Shot is a food-based wellness shot made with olive oil, lemon, and ginger. It is not a medicine and is not intended to diagnose, treat, cure, or prevent any disease.

We created it as a modern daily ritual for people who want to make wellness feel simple, tasteful, and consistent.

What makes GLO Shot different from regular olive oil?

Regular olive oil is great, but taking it daily from a large bottle can get messy and every open-and-close moment can expose the oil to more air over time.

GLO Shot is made in a single-serve stick format, so each shot is individually packed and ready when you are. No measuring, no oily spoon, no bulky bottle sitting on the counter.

Plus, it blends olive oil with lemon and ginger for a brighter, more refreshing daily ritual you can take at home, at work, or on the go.

What does GLO Shot taste like?

GLO Shot has a smooth olive oil base with a bright lemon note and a warm ginger finish.

It is made to feel fresh, clean, and slightly bold without being complicated. Because it is made with real ingredients, slight differences in aroma, color, or texture may happen from batch to batch.

How many shots are in one box?

Each box includes 14 single-serve GLO Shot sticks.

Each stick is individually packed, so you can keep them in your kitchen, take them to work, or bring a few with you when you travel.

Where is GLO Shot made?

GLO Shot is made in Korea with carefully sourced organic ingredients from Europe.

Our formula features organic extra virgin olive oil from Spain, made with the Picual olive variety, organic lemon from Spain, and organic ginger from the Netherlands. Together, they create a clean, bright, single-serve wellness shot designed for your daily ritual.

Spanish Picual olive oil. Spanish organic lemon. Dutch organic ginger. Korean manufacturing quality. One simple daily shot.

Is GLO Shot ready to drink?

Yes. GLO Shot is ready to enjoy straight from the stick.

No mixing, blending, chilling, or prep required. Just tear it open and take it as part of your daily routine.

How can I contact support?

Need help? We've got you.

You can reach our support team at info@activeformula.shop. Please include your order number if your question is about an existing order, so we can help you faster.

We usually respond within 1–2 business days.

Subscription

How does the GLO Shot subscription work?

Our subscription makes it easy to keep GLO Shot in your daily routine without having to reorder every time.

Choose your delivery frequency, and we'll automatically send your next box based on your selected schedule. You can manage, skip, pause, or cancel your subscription through your subscription account portal.

What kind of subscriptions do you offer?

We offer flexible subscription options so you can keep GLO Shot in your routine without having to reorder every time.

You can choose the delivery schedule that works best for you, such as every 28, 42, or 56 days, depending on the options available at checkout. Subscriptions can be managed through your account, where you can skip, pause, edit, or cancel before your next order is processed.

No pressure. Just an easier way to stay stocked.

How do I manage my subscription?

You can manage your subscription through your account or subscription portal.

From there, you can update your delivery schedule, change your shipping address, update your payment method, skip an upcoming order, pause your subscription, or cancel your plan.

Can I skip my next subscription order?

Yes. If you need a break or still have GLO Shot left, you can skip your next order through your subscription portal before the next billing date.

Once skipped, your subscription will continue on the following scheduled cycle.

Can I pause my subscription?

Yes. You can pause your subscription if you want to take a temporary break.

Your subscription will not renew while it is paused, and you can reactivate it whenever you are ready to start again.

Can I change my delivery frequency?

Yes. You can update your delivery frequency through your subscription portal.

Choose the schedule that fits your routine best, whether you want GLO Shot more often or a little less frequently.

How do I update my shipping address?

You can update your shipping address in your subscription portal.

Please make any changes before your next billing date. Once an order has been processed, we may not be able to update the shipping address for that shipment.

How do I update my payment method?

You can update your payment method through your subscription portal.

If a payment fails, you may receive an email with instructions to update your card or payment details before we retry the charge.

When will I be charged for my subscription?

You will be charged automatically based on the delivery frequency you selected when you started your subscription.

You should receive an email before or after each renewal, depending on your subscription settings.

Can I cancel my subscription?

Yes. You can cancel your subscription through your subscription portal.

Please cancel before your next billing date to avoid being charged for the next order. If your subscription order has already been processed, we may not be able to cancel that shipment.

I canceled my subscription. Why did I still get charged?

If you were charged after canceling, the order may have already been processed before the cancellation was completed.

Please contact us at info@activeformula.shop with your order number, and we'll help review it.

Can I reactivate my subscription after canceling?

Yes. You can start a new subscription anytime through our website.

If your previous subscription portal allows reactivation, you may also be able to restart your subscription from your account.

Who should I contact if I need help with my subscription?

Need a hand? Email us at info@activeformula.shop with your order number and the email address used for your subscription.

Our team will help you with changes, billing questions, or anything else related to your subscription.

Shipping & Delivery

How do I change or cancel my order?

Once your order is placed, our fulfillment team starts working to prepare it for shipment as quickly as possible.

If you need to change your shipping address, update your order, or request a cancellation, please contact us at info@activeformula.shop as soon as possible with your order number.

We'll do our best to help, but once an order has been processed or shipped, we may not be able to make changes or cancel it.

How can I manage my order?

You can manage your order through the link in your order confirmation email or by logging into your account.

From there, you may be able to view your order status, check tracking information, update eligible order details, or manage your subscription.

For subscription orders, please make any changes before your next order is processed. Subscription changes may not apply to orders that have already been billed or sent to fulfillment.

How long will it take to receive my package?

Orders are typically processed within 1-2 business days.

Once your order ships, delivery times may vary depending on your location and the carrier. You'll receive a tracking link by email as soon as your order is on the way.

Please note that weekends, holidays, carrier delays, weather, or high-volume periods may affect delivery timing.

I need to change my address. Where can I do that?

If your order has not been processed yet, please contact us at info@activeformula.shop as soon as possible with your order number and the correct shipping address.

For future subscription orders, you can update your shipping address anytime through your account or subscription portal.

Please make address changes before your next order is processed. Once an order is in fulfillment or has shipped, we may not be able to update the delivery address.

My order is missing or delayed. What can I do?

Start by checking your tracking link. Sometimes carriers mark a package as delivered before it physically arrives, so we recommend waiting 24 hours and checking around your mailbox, front door, building mailroom, or with neighbors.

If your package is still missing after 24 hours, contact us at info@activeformula.shop with your order number and tracking information. We'll help look into it and do our best to make it right.

Where do you ship to?

We currently ship within the United States.

At this time, we do not offer international shipping. If you're outside the U.S. and want GLO Shot in your country, send us a note at info@activeformula.shop. We'd love to know where to go next.

Do you ship to Hawaii, Alaska, or U.S. territories?

We currently ship to all U.S. states.

Shipping to Hawaii, Alaska, Puerto Rico, Guam, APO/FPO addresses, or other U.S. territories may take longer or may not be available depending on carrier coverage.

Please check the available shipping options at checkout for the most accurate information.

How do I track my order?

Once your order ships, you'll receive a tracking link by email.

Tracking may take up to 24–48 hours to update after the carrier receives your package. If your tracking hasn't updated after that window, contact us at info@activeformula.shop and we'll help check on it.

What happens if my package is returned to sender?

If your package is returned to us because of an incorrect address, failed delivery attempt, or carrier issue, please contact us at info@activeformula.shop.

We'll review the situation and help with the next steps. Additional shipping fees may apply if the order needs to be resent due to an incorrect or incomplete address.

Can I change my subscription shipment before it goes out?

Yes. You can skip, pause, cancel, or update your upcoming subscription shipment through your account or subscription portal.

Please make any changes before your next order is processed. Once a subscription order has been billed or sent to fulfillment, we may not be able to cancel or edit that shipment.

Is GLO Shot lab tested?

Yes. GLO Shot is tested for quality and safety by an MFDS-designated laboratory in Korea.

The tested batch met specifications for key microbiological standards, including coliform and bacterial count, and was also tested for selected heavy metals such as lead and cadmium. Benzoic acid was not detected in the tested batch.

We believe a daily ritual should feel good — and be backed by real quality checks.